Last updated February 16, 2021

Overall Changes and Implementation 

Housing and Dining will remain open throughout the fall semester, including after the university moves to online instruction after Thanksgiving break in order to serve those who rely on university services.  Housing and Dining staff must comply with university and public health guidance regarding density, social distancing, and protective equipment for those staffing residence halls, dining, and retail operations.  Planning in dining was done with a focus on preserving value for our students, providing services for our customers, and ensuring safety for staff and guests. 

  • University Housing and Dining has implemented hands-free payment at all point of services (POS) stations 
  • Enhanced sanitation procedures for all areas 
  • Installed physical barriers at all staff and customer points of contact 
  • Following all University guidelines for social distancing and protective equipment 
  • Signage and stickers encouraging social distancing and hand washing will be used throughout all areas. 
  • Configuration of outdoor dining spaces, which will be available across campus. 

Showing Symptoms

Not feeling well or think you may have COVID-19? Follow these instructions

If you live on campus in a residence hall, self-reporting your status will initiate the process for arranging your isolation/quarantine space. Please self-isolate, wear a face covering, and order your meals online until a member of the Housing and Dining team contacts you to discuss your relocation needs and next steps. Please note that self-report forms submitted after 6:00 p.m.on weekdays and 4:00 p.m. on weekends will be followed up the next day. Until you are contacted by Housing and Dining, maintain your self-isolation, with a face covering on. You can order meals online for pickup from dining. Stay away from others as much as you can while traveling through the building.

Market Place Style of Service – 3 Options

All three market places will have three styles of service, express, online ordering, and dine-in seating.

Option 1: Express Dining

  • Students will enter the one (of three market places), select their menu item, and take the food to-go. No seating will be available for use. A reservation will be required to enter the market place via the following link:  

How to Reserve a Timeslot: 

  1. To reserve a timeslot, a student will need to visit the following link 
  2. Login with your HawkID and password. 
  3. Select the date you wish to visit. 
  4. Choose additional guests that will be visiting with you from the dropdown (if applicable). 
  5. Select your meal period (e.g. breakfast, lunch, dinner). 
  6. Select a market place. 
  7. You will then see a dropdown of various 15 minute timeslots. Select a 15 minute timeslot. 
  8. After your selection, you will then be sent an email with a confirmation to your email account. 
  9. If you cannot come during your time period, please cancel your reservation in advance. 

Option 2: Online Ordering

Students will order a meal through Grubhub for the market places; pick up their orders and take their meal to consume elsewhere. Students can download the GrubHub app from app store at the following link: There is no charge for meals through Grubhub when using a meal swipe. However, there is a charge for location-based items are that are not part of a meal plan (e.g. a smoothie at Power Cafe). Please note: Currently there is not a desktop version of this service. A tablet or smartphone app is required to use this service. 

Grubhub online ordering set-up 
University Housing and Dining now offers online ordering from all three market places and select retail dining locations. Below are steps on creating a GrubHub account, adding the University of Iowa campus to your dining options, and adding your Iowa One card to your account for payment.  

  1. Download the GrubHub app from App Store on iPhone or from Google Play on your Android device.  
  2. Open the app and create a new GrubHub account, or use an existing account to log-in. 
  3. Tap the my GrubHub icon at the bottom of the screen. 
  4. Tap the gear icon in the upper right hand part of the screen. 
  5. Tap “Campus Dining” in the menu options. 
  6. Tap the “Find Your Campus” button. 
  7. Type in “Iowa” and tap “University of Iowa” from the options that appear. 
  8. Tap the “Add Affiliation” button and choose how you’re affiliated with the university on the next screen. 
  9. Tap the “Add Campus Card” button and log-in with your HawkID and password on the next screen. 
  10. You can now use your Iowa One Card to make purchases from University Housing and Dining locations and pay using a market place swipes, flex swipes, Hawkeye dollars, or UI charge. 

The pickup location for the online orders will be situated to minimize comingling between customers waiting for dine-in service and those waiting for online pickup. Online ordering is available Monday through Friday in Burge and Catlett Market Places and Monday through Sunday at Hillcrest Market Place. 

A GrubHub meal includes one entrée, two sides, a beverage, and a dessert/fruit.  

Yes, Burge Market Place will continue to be nut-free.  

Option 3: Dine-In Seating

University Housing and Dining will offer limited, socially distanced dine-in seating for students in all three market places (Burge, Catlett, and Hillcrest) on March 1, 2021.

Students will have a choice of eating in the market places or taking their meals to another location by using express dining.

Seating will be limited to allow for appropriate social distancing. Each market place can accommodate 200 to 300 students at one time with distancing measures in place. All food stations in the market places will continue to be a “we serve” model instead of a self-service model.

Students will not need to use a separate process for dine-in seating. A reservation still will be required to enter the market place. Once in the market place, the student can choose to sit and dine or take their meal to go. All students will be required to wear masks in the market places, and will be allowed to remove their mask only when actively eating their meal.

University Dining staff will clean tables and chairs after each customer. Hand sanitizer dispensers will be located throughout the market places.

Grubhub and Express service for students will continue throughout the spring 2021 semester.

The university continues to monitor the number of COVID-19 cases on campus and in our community and will delay or suspend the dine-in service as if necessary, to limit exposure.

Market Place Menu Items and Dietary Accommodations

  • No self-service of any menu items is allowed, except for beverages. 
  • Menus have been designed that will be quick to serve and the total number of menu items has been pared down. 
  • Made to order stations have been reduced to increase speed through lines. 
  • All dietary accommodations will continue to be provided. Students who need/desire their meals prepared in the back will place these meal orders online. Please email Laura Croteau, RD, LD for this link.

Market Place Layouts

  • No dine-in seating will be available in any market place.  
  • Physical barriers will be installed at all person-to-person service points to a height of 6 feet.  
  • Customer flow has been analyzed with a goal of minimizing lines at stations and reducing congestion for customers in accessing other area of the servery. Locations for lines to form while still maintaining appropriate social distancing have been identified. Stanchions will be used to ensure that customer flow with social distancing will be maintained. Separate entrances and exits will be used in all market places. 
  • Hands-free payment has been implemented. Customers will swipe their own IowaOne or credit cards for payments. Cashiers will not need to handle these cards.  
  • All self-serve areas have been eliminated, except for beverages. Students will ask a dining staff person for the menu items they want, and the staff member will serve them. Students will never touch the food or handle any of the utensils. Compostable utensils and cups will be provided to students with their meal. 

Market Place Meal Tickets

  • University Housing and Dining will not be selling individual meal tickets for UH&D Market Places (Burge, Catlett and Hillcrest). Tickets are available for limited retail locations only. 

Market Place Cleaning Protocols

  • Hand sanitizer will be available throughout all market places for customer and staff use.  
  • All tables and chairs will be cleaned between customers.  
  • All surfaces will be cleaned at least once per hour using a product approved for COVID-19 use in a food service setting. High-touch surfaces will receive more frequent attention. 
  • University Housing and Dining Facilities have purchased a protectant called BioProtect. BioProtect is produced by ViaClean Technologies LLC, a biotech company that develops, manufactures and markets environmentally responsible solutions that protect surfaces utilizing unique and groundbreaking antimicrobial technologies. When applied to surfaces, BioProtect creates a covalent bond with the surface. This bond creates a powerful antimicrobial surface coating that inhibits the growth of mold, mildew, fungi, bacteria and microorganisms for up to 90 Days per application. 
    • This will be applied to dining spaces prior to student arrival. The product is a bacterial and viral inhibitor that reduces bacteria on surfaces for up to 90 days. After 90 days the product will be reapplied to public surfaces such as, buttons, tables tops, etc. 

Meal Plans

  • Students that live in the residence halls are required to have a Gold or Black meal plan. If a student has been assigned to a room with a university-supplied kitchen, the Hawkeye plan is an additional meal plan option.  
  • Meal plans begin on August 15 and continue until December 18. Market places and retail operations are open for 17 of the 18 weeks – only closing for Fall Break (Thanksgiving). Refunds are not being provided for students who do not return to campus after Fall Break. Our standard meal plan refund schedule (applied when a student withdraws or cancels their housing contract) may be found here:
  • Students who select the Black meal plan are provided 220 meal swipes to utilize throughout the semester. This provides students with approximately 13 meals per week throughout the course of the fall term. If a student leaves at Fall Break and does not return to campus, they will have approximately 16 meals per week.  
  • Each student can monitor their meal usage for pacing throughout the semester that best matches their schedule. Students may utilize up to five (5) flex swipes per day. 

Meal plans are required of all students living on campus. University Dining staff have created menus that will provide a variety of nutritious meal offerings that meet student needs. Only returning and transfer students in a room with a university-supplied kitchen may choose to cancel their meal plan. 

No. Meal plan rates for Academic Year 2020-2021 will remain the same. University Dining is committed to providing quality food for students as they take it to go. University Dining has made a significant investment in adopting enhanced social distancing and sanitation procedures.

Retail Menu Items and Ordering  

  • All retail locations have discontinued self-service of any menu items, and minimization of made-to-order stations and refillable beverage stations. In each retail location, customers should follow signage for entrances and exits.  
  • Made-to-order stations have been minimized to increase speed and quality of service. Alternate, premade products from the Cold Food Production Kitchen (CFPK) will be used.  
  • Salad bars have been eliminated. Prepackaged cold food items, including salads, produced in the Cold Food Production Kitchen (CFPK) will be featured. Hot food options are prepared in the kitchen of the IMU; service of them will resume once that facility is back in operation. 
  • No refillable beverage containers will be allowed. 

Retail Layouts

  • Physical barriers will be installed at all person-to-person service points to a height of 6 feet. 
  • Customer access to locations will be controlled at entry points to ensure that there are the appropriate number of customers in the location at one time. Locations for lines to form while still maintaining appropriate social distancing have been identified. Signage and floor markers will be used to indicate appropriate distancing. Stanchions will be used to ensure that customer flow with social distancing will be maintained.   
  • Hands-free payment has been implemented. Customers will swipe their own IowaOne or credit cards for payments. Cashiers will not need to handle these cards.  
  • All locations will strive to have dedicated entrances and exits to ensure smooth customer flow and limit customer interactions. 
  • The Street Hawk food truck will not be in service for the 2020-2021 academic year. Additionally, the River Room Café (located in the IMU) will only be available for online order items.  

Retail Style of Service

  • Customers will be able to use the GrubHub online ordering application to order a meal from any retail location to consume remotely. The pickup location for the online orders will be situated in such a way as to minimize comingling between customers waiting for face to face ordering and those waiting for online pickup. 
  • Self-serve condiments will be eliminated, and staff will provide them on request. Prewrapped silverware will be handed out by staff. 
  • IMU River Room will provide service only through the GrubHub online ordering application.  
  • All locations will move to cashless payment to minimize the exchange of items between cashiers and customers.  

Retail Cleaning Protocols

  • Hand sanitizer will be available throughout all retail locations for customer and staff use.  
  • All surfaces will be cleaned at least once per hour using a product approved for COVID-19 use in a food service setting. High-touch surfaces will receive more frequent attention. 
  • Retail staff will work with departmental partners to ensure that dining areas will comply with all Iowa Department of Public Health guidelines for occupancy, table spacing and table and chair cleanliness. 

Dining Staffing Procedures

  • All staff will wear either face masks or face shields and will wear gloves in accordance with food safety guidelines. 
  • Staff will have their temperature taken at the beginning and end of every shift. Anyone with a temperature of 100.4 degrees F or above will be sent home and told not to report for next shift until released by their health care provider. 
  • Staff will be asked to maintain a minimum distance of 6 feet between themselves and others as much as possible. 
  • Standard food service safety protocols regarding hand washing, working when ill, and preparing food safely will be reinforced.